Johns Hopkins US Family Health Plan (USFHP) is proud to be accredited by the National Committee for Quality Assurance (NCQA). USFHP received an overall quality performance rating of 4.5 out of 5 in the NCQA commercial Health Plan Ratings 2026. Each year, the NCQA evaluates health plans on the quality of care patients receive, how happy patients are with their care and health plans’ efforts to keep improving.
Notably, USFHP was rated 5 out of 5 in key categories, including Rating of Care and Rating of Health Plan. We are honored to fulfill our enduring commitment to provide the highest quality care for our members and their families.
NCQA’s Health Plan Report Cards assess more than 90% of the nation’s commercial, Medicare and Medicaid health plans with a focus in areas of patient experience, prevention, equity and treatment. The plan ratings use the combined quality measures from NCQA’s Healthcare Effectiveness Data and Information Set (HEDIS®) Health Outcomes Survey, Consumer Assessment of Healthcare Providers and Systems (CAHPS®) scores, and NCQA Accreditation status.
The NCQA releases its annual ratings to provide consumers with reliable information with which to use in choosing a health plan.
What Earns a 5-Star ‘Rating of Health Plan’?
Your choice of doctors
Choose your primary care manager and specialists and know that you’ll see them every visit. You have access to doctors located near you, who get to know you and your health needs. Schedule a well-visit, if it’s been a while.
Convenient, instant virtual care
Care doesn’t always fit into regular office hours. Virtual care makes it easier to get help when you need it.
- Connect to a doctor in minutes with our after-hours telehealth service.
- Call Nurse Chat 24/7 at 844-344-4218.
- Get mental health support: BetterHelp, formerly Uplift, can match you with a mental health professional, with appointments available as soon as the next day.
$0 extras to keep you on a healthy track
Use your two no-cost dental cleanings and one eye exam every year. Plus, take full advantage of your United Concordia perks, offering discounts on a range of health and wellness products, including hearing aids.
Enjoy discounted gym membership
Choose from over 12,900+ gyms and 10,600+ premium exercise studios for just $28/month through Active&Fit Direct. Receive one-on-one well-being coaching to support your health and fitness goals.
Mental health and peer support
Use Cabana Live for confidential mental health support. Join virtual group sessions about stress management, caregiving, life transitions and other topics geared specifically to military families and retirees. No costs, just support on your time.
Get big discounts on specialty services
ChooseHealthy gives you a 25% minimum discount on acupuncture, chiropractic and therapeutic massage from local providers. Enjoy free online resources, deep discounts on popular health and fitness brands and more.
About NCQA
The National Committee for Quality Assurance (NCQA) is a private, nonprofit organization dedicated to improving health care quality. NCQA accredits and certifies a wide range of health care organizations and manages the evolution of HEDIS, the most widely used performance measurement tool in health care. NCQA’s website (www.ncqa.org) contains information to help consumers, employers and others make more informed health care choices.
CAHPS is a registered trademark of the Agency for Healthcare Research and Quality, U.S. Department of Health and Human Services.
HEDIS is a registered trademark of the National Committee for Quality Assurance.
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