Johns Hopkins US Family Health Plan could be your TRICARE® option

Deciding which TRICARE option is the right one for your lifestyle is one of the most important decisions you’ll make. Many families choose Johns Hopkins USFHP for quality care and local doctors and hospitals.

Making Johns Hopkins USFHP members happy

“How are we doing?” Caring about our members means asking them what they think. Each year, we survey a random sample using the Consumer Assessment of Healthcare Providers and Systems (CAHPS®) 5.0 tool. Members rate our plan in the following areas:

  • Getting needed care
  • Customer service
  • Rating of health care
  • Rating of personal doctor
  • Rating of health plan
  • Getting care quickly
  • Coordination of care
  • Claims processing
  • Rating of specialist

For 2018, Johns Hopkins USFHP’s work plan goal was to meet the 90th percentile benchmark rating.  View the full Consumer Assessment of Healthcare Providers and Systems (CAHPS®) results.

Experience the Difference

“We have more consistency of care now. We see the same doctors often.”
— Rebecca Shields (Active Duty Spouse)

“The care is fantastic. I love that I have the ability to choose a provider and switch providers if I want a different one.”
— Jamie Behr (retired Navy)