Johns Hopkins US Family Health Plan could be your TRICARE® option
Deciding which TRICARE option is the right one for your lifestyle is one of the most important decisions you’ll make. Many military families choose Johns Hopkins USFHP for quality care and local doctors and hospitals.
Making Johns Hopkins USFHP members happy
“How are we doing?” Caring about our members means asking them about their experience. The National Committee for Quality Assurance (NCQA®) requires health plans to conduct a member satisfaction survey called the Consumer Assessment of Healthcare Providers and Systems (CAHPS®) to learn more about member’s experience with their plan. Every year, we survey a random sample using the CAHPS® 5.0 tool. Members rate our plan in the following areas:
- Getting Needed Care
- Getting Care Quickly
- Claims Processing
- Coordination of Care
- Rating of Health Care
- Rating of Personal Doctor
- Rating of Health Plan
- Rating of Specialist
For 2021, Johns Hopkins USFHP’s met the goal of achieving the 90th percentile benchmark ratings for all of the NCQA® accreditation CAHPS measures.
20 Years of Trusting Johns Hopkins USFHP
Bill Ashforth has been a member of Johns Hopkins US Family Health Plan for 20 years. He joined – and stayed with – Johns Hopkins USFHP for the ease of his plan, the flexibility of choosing providers, and the care management services that help him manage his chronic conditions.
Experience the Difference
“We have more consistency of care now. We see the same doctors often.”
— Rebecca Shields (Active Duty Spouse)
“The care is fantastic. I love that I have the ability to choose a provider and switch providers if I want a different one.”
— Jamie Behr (retired Navy)