Your USFHP Member Portal and App

At the top of any page on this website, click Member Login, or go directly to register.jhhp.org/member. Fill out all required fields and follow prompts to confirm your email address and set up an optional authentication method.

Yes! You can download the Johns Hopkins Health Plans app in the App Store or on Google Play. Sign in with the same username and password you use online. Nearly everything you can do on the website you can do in the app.

Check your spam or junk folder first. If it isn’t there, confirm the email address on your account is spelled correctly — a single wrong character will send the message somewhere else. Customer Service can correct it for you at 800-808-7347.

Select Forgot Password on the sign-in page and follow the prompts. If your account is locked after too many failed attempts, call Customer Service at 800-808-7347. We’ll verify your membership before unlocking the account.

Not at this time, but we are developing this. Right now, you can view your digital ID card through your online account or the app. You can still show your card this way to your providers.

Log into your online account by clicking Member Login or visit member.jhhp.org. Select Find a Doctor from Quick Actions, or go to Find Care. Enter your location and what you’re looking for — a provider’s name, a specialty, a hospital, or a facility.

Yes. There are two ways to do this:

Option 1: Quick Actions

1. From your Home Page, select Change PCP under Quick Actions.
2. You’ll see a list of primary care providers near your home address who are accepting new patients.
3. Once you find the PCP you want, click Select PCP.

Option 2: Find Care

1. Log in and go to Find Care.
2. Open the provider’s profile.
3. Select Request PCP Change.

Either way, you’ll get a confirmation email and a notice in your account. The change generally takes 3–5 business days to process.

You can also call Customer Service at 800-808-7347 or send us a secure message from your online account.

For coverage specific to you and your plan, log into your online account. Go to Coverage & Benefits. Medical and prescription benefits each have their own page, and you can search by service or filter by category rather than reading through the full benefit schedule.

After logging into your account, go to Claims & Costs, then Claims & EOBs, and select the reimbursement link at the top of the page. Complete the form and attach proof of payment. You can check the status of past submissions from the same place.

Yes. Log into your online account by clicking Member Login or visit member.jhhp.org. Go to My Account, then Profile & Preferences, and set your paperless preference. You can also apply it to covered dependents under 18.

Yes, if you prefer to send us a secure message instead of calling, log into your account. Go to Messages & Notifications, then Message Center, and select New Message. Choose the topic closest to your question and write your message. You’ll receive an email notification when a reply is ready. Don’t use messages for medical emergencies — call 911 or go to the nearest emergency room.

You can usually create an account within two to three business days after your enrollment is processed.

Verification emails expire after one day. Check your spam or junk folder first. If it still isn’t there, call Member Services for assistance.

No. Contact Member Services and we’ll reset your password so you can pick up where you left off.

It’s emailed to you when you log in. The code appears in large, bold text on its own line in the email.

No. For security reasons, the member portal and mobile app can’t be accessed from outside the country. If you try, you may see a message that says you don’t have permission to perform the requested action. If you need help with your plan while you’re abroad, call Member Services at the number on your ID card.

Yes. USFHP members under 18 can have their own account, and a parent/guardian can set it up on their behalf. The account will automatically deactivate on the member’s 18th birthday, and we’ll send a notice ahead of time so they can create an account as an adult.

Only the sponsor can view dependent information in the member portal. If your dependent is under 18, you can set up an account on their behalf.

Certain health care services are protected by state and federal privacy laws, which means information about them can only be shared with the person who received the care. When a claim or authorization falls into one of those categories, it won’t appear in the portal for anyone else, including a parent or guardian.

If a claim or authorization isn’t showing, it doesn’t mean it wasn’t received or processed. Call Member Services at the number on your ID card if you have questions about coverage or a bill.

Call Member Services at the number on your ID card, or send us a secure message in the portal.