We’re here to help

Whether you are interested in our plan and have questions, or you are a current member and need assistance, we are happy to help you in any way we can.

Get in touch

Potential Members

800-801-9322

Current Members

800-808-7347

Our location

Johns Hopkins US Family Health Plan
Customer Service Department
7231 Parkway Drive
Suite 100
Hanover, MD 21076

Our hours

Monday–Friday
8am–4:30pm

Potential Members:

Contact a Field Service Representative

Mid-Atlantic Field Services Manager
Steve Whisler
1-844-757-4802
swhisler@jhhp.org

Mid-Atlantic Field Services Supervisor
Vicki Galpin
1-844-757-4802
vgalpin@jhhp.org

Current Members:

Customer Service
410-424-4528 or
800-808-7347 (toll-free)
410-424-4895 (fax)
usfhpcustomerservice@jhhp.org

Mental Health/Substance Abuse Services
410-424-4830 or
888-281-3186 (toll-free)

Nurse Chat (24 hours)
844-344-4218

Premium Billing/Enrollment Fees
410-424-4835 or
888-717-8282 (toll-free)

Pharmacy Automated Refill Service/Home Delivery Line for members in Maryland
410-235-2128

Pharmacy Automated Refill Service/Home Delivery Line for members outside of Maryland
800-345-1985

Report Health Care Fraud
410-424-4996 or compliance@jhhp.org

Report Privacy Concerns (HIPAA)
410-614-9900 or hipaa@jhmi.edu