We’re Honored and Equipped to Help
Whether you are interested in our plan and have questions, or you are a current member and need assistance, we are happy to help you in any way we can.
Get in touch
Potential Members
800-801-9322
Current Members
800-808-7347
Our location
Johns Hopkins US Family Health Plan
Customer Service Department
7231 Parkway Drive
Suite 100
Hanover, MD 21076
Our hours
Monday–Friday
8am–4:30pm
Potential Members:
Contact a Field Service Representative
Steve Whisler
410-963-7066
swhisler@jhhc.com
Bill Holmes
301-910-0766
bholmes@jhhc.com
Larry Woda
240-338-8027
Vicki Galpin
410-991-4911
Keri Landry
klandry@jhhc.com
636-385-0526
Gale Seaton
gpseaton@jhhc.com
301-385-2963
Current Members:
Customer Service
410-424-4528 or
1-800-808-7347 (toll-free)
Mental Health/Substance Abuse Services
410-424-4830 or
1-888-281-3186 (toll-free)
Nurse Chat (24 hours)
1-844-344-4218
Premium Billing/Enrollment Fees
410-424-4835 or
1-888-717-8282 (toll-free)
Pharmacy Automated Refill Service/Home Delivery Line for members in Maryland
410-235-2128
Pharmacy Automated Refill Service/Home Delivery Line for members outside of Maryland
800-345-1985
Report Health Care Fraud
410-614-9900
Report Privacy Concerns (HIPAA)
410-735-6509 or hipaa@jhmi.edu