We’re here to help
Whether you are interested in our plan and have questions, or you are a current member and need assistance, we are happy to help you in any way we can.
Our location
Johns Hopkins US Family Health Plan
For mail only. No in-person support available.
7231 Parkway Drive
Suite 100
Hanover, MD 21076
Our hours
Monday–Friday
8am–4:30pm
Potential Members:
Mid-Atlantic Field Services Manager
Steve Whisler
844-757-4802
swhisler@jhhp.org
Current Members:
Customer Service
410-424-4528 or
800-808-7347 (toll-free)
410-424-4895 (fax)
usfhpcustomerservice@jhhp.org
Mental Health/Substance Abuse Services
410-424-4830 or
888-281-3186 (toll-free)
Nurse Chat (24 hours)
844-344-4218
Premium Billing/Enrollment Fees
410-424-4835 or
888-717-8282 (toll-free)
Pharmacy Automated Refill Service/Mail Service Line
800-345-1985
Report Health Care Fraud
410-424-4996 or compliance@jhhp.org
Report Privacy Concerns (HIPAA)
410-614-9900 or hipaa@jhmi.edu
Personally Provided Information
If you choose to provide us with personal information by sending an email, or by filling out a form with your personal information and submitting it through our Web site, we use that information to respond to your message and to help us provide you with information or material that you request. We do not give, share, sell, or transfer any personal information to a third party unless required by law.
Learn more about Johns Hopkins US Family Health Plan
Complete the form below to receive your Information Kit.
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