We’re Honored and Equipped to Help

Whether you are interested in our plan and have questions, or you are a current member and need assistance, we are happy to help you in any way we can.

Get in touch

Potential Members

800-801-9322

Current Members

800-808-7347

Our location

Johns Hopkins US Family Health Plan
Customer Service Department
6704 Curtis Court
Glen Burnie, MD 21060

Our hours

Monday–Friday
8am–4:30pm

Potential Members:

Contact a Field Service Representative

Bill Holmes
301-910-0766
bholmes@jhhc.com

Katrina Tedford
301-502-0715
ktedford@jhhc.com

Larry Woda
240-338-8027

Vicki Galpin
410-991-4911

Current Members:

Customer Service
410-424-4528 or
1-800-808-7347 (toll-free)

Health Information Library (24 hours)
1-844-344-4218 then PIN 382

Mental Health/Substance Abuse Services
410-424-4830 or
1-888-281-3186 (toll-free)

Nurse Chat (24 hours)
1-844-344-4218

Premium Billing/Enrollment Fees
410-424-4835 or
1-888-717-8282 (toll-free)

Pharmacy Automated Refill Service/Home Delivery Line for members in Maryland
410-235-2128

Pharmacy Automated Refill Service/Home Delivery Line for members outside of Maryland
800-345-1985

Report Health Care Fraud
410-614-9900

Report Privacy Concerns (HIPAA)
410-735-6509 or hipaa@jhmi.edu