We’re here to help

Whether you are interested in our plan and have questions, or you are a current member and need assistance, we are happy to help you in any way we can.

Get in touch

Potential Members

877-546-2620

Current Members

800-808-7347

Our location

Johns Hopkins US Family Health Plan
For mail only. No in-person support available.
7231 Parkway Drive
Suite 100
Hanover, MD 21076

Our hours

Monday–Friday
8am–4:30pm

Potential Members:

Mid-Atlantic Field Services Manager
Steve Whisler
844-757-4802
swhisler@jhhp.org

Current Members:

Customer Service
410-424-4528 or
800-808-7347 (toll-free)
410-424-4895 (fax)
usfhpcustomerservice@jhhp.org

Mental Health/Substance Abuse Services
410-424-4830 or
888-281-3186 (toll-free)

Nurse Chat (24 hours)
844-344-4218

Premium Billing/Enrollment Fees
410-424-4835 or
888-717-8282 (toll-free)

Pharmacy Automated Refill Service/Mail Service Line
800-345-1985

Report Health Care Fraud
410-424-4996 or compliance@jhhp.org

Report Privacy Concerns (HIPAA)
410-614-9900 or hipaa@jhmi.edu

 

2025 coverage and enrollment information cover

Personally Provided Information
If you choose to provide us with personal information by sending an email, or by filling out a form with your personal information and submitting it through our Web site, we use that information to respond to your message and to help us provide you with information or material that you request. We do not give, share, sell, or transfer any personal information to a third party unless required by law.

Learn more about Johns Hopkins US Family Health Plan

Complete the form below to receive your Information Kit.