Quality Improvement

Unmatched Dedication to Quality Improvement

The Quality Improvement (QI) department at Johns Hopkins Health Plans uses national measures and best practices to ensure that Johns Hopkins USFHP beneficiaries receive the highest quality health care services available. Our QI department uses key processes for analysis, strategy, implementation, monitoring, and reporting as an integral part of the internal QI process.

QI initiatives and projects are developed after careful consideration that includes the potential positive impact on beneficiary health outcomes. The progress of QI initiatives and projects is regularly evaluated and updated. The outcomes of all quality initiatives and studies are evaluated annually to identify any trends. In addition, results from the annual evaluation are used when setting objectives for the upcoming year.

USFHP One of the Highest-Rated Health Plans in the Nation

Johns Hopkins US Family Health Plan (USFHP) is proud to be accredited by the National Committee for Quality Assurance (NCQA). USFHP received an overall quality performance rating of 4.5 out of 5 in the NCQA commercial Health Plan Ratings 2026. Each year, the NCQA evaluates health plans on the quality of care patients receive, how happy patients are with their care and health plans’ efforts to keep improving. 

Notably, USFHP was rated 5 out of 5 in key categories, including Rating of Care and Rating of Health Plan. We are honored to fulfill our enduring commitment to provide the highest quality care for our members and their families.