Unmatched Dedication to Quality Improvement

The Quality Improvement (QI) department at Johns Hopkins Health Plans uses national measures and best practices to ensure that Johns Hopkins USFHP beneficiaries receive the highest quality health care services available. Our QI department uses key processes for analysis, strategy, implementation, monitoring, and reporting as an integral part of the internal QI process.

QI initiatives and projects are developed after careful consideration that includes the potential positive impact on beneficiary health outcomes. The progress of QI initiatives and projects is regularly evaluated and updated. The outcomes of all quality initiatives and studies are evaluated annually to identify any trends. In addition, results from the annual evaluation are used when setting objectives for the upcoming year.

We received the highest possible ratings in key categories from the NCQA. *

5 out of 5 for:

  • Rating of health plan
  • Rating of care
  • Rating of primary care doctors
  • Rating of specialists

*Johns Hopkins US Family Health Plan was rated 4 out of 5 overall in the 2025 NCQA Commercial Health Plan Ratings. 

QI initiatives are aimed at delivering continued improvement

Service
Excellence

Quality of Care
& Member Safety

Business Process
Improvement