Through their personal stories, you’ll hear firsthand how our dedicated staff brings care, support and service to life every day, through a passion from belonging to, or deeply understanding, military families.

Rebecca Shields

Meet Rebecca Shields, a longtime Northern Virginia resident who’s supported her military family through 11 PCS moves over 24 years. Now, she’s proud to help others access the quality care they deserve, sharing why Johns Hopkins USFHP is a trusted choice for military families.

Carly Kavanay

Meet Carly Kavanay, a military spouse of 10 years with a background in health care, who’s passionate about helping military families navigate their options. Carly shares why Johns Hopkins USFHP is a plan she believes in — for the trusted support it offers and the informed choices it empowers families to make.

Steve Whisler

Meet Steve Whisler, a retired Navy veteran with over 750 flight hours, including 200 in combat, who has dedicated the past two decades to leadership roles in the defense industry and local nonprofits. As a Johns Hopkins USFHP member since 2003, Steve shares how the plan has supported his journey and why he’s passionate about helping military families and retirees maximize their TRICARE benefits.

Kim McDonough

Meet Kim McDonough, a Marine spouse of 25 years who raised four sons while navigating every military health care option. Kim shares how Johns Hopkins USFHP has been a source of trusted care and support for her family and why she’s passionate about helping other families join the plan for a similar experience.

Why We Serve

Julie Ann Fenstermaker

Meet Julie Ann Fenstermaker, a Navy veteran with deep military ties. For her, serving other military families through Johns Hopkins USFHP is personal. It fuels her work to ensure members receive the health care they’ve earned, as well as comfort, trust and a sense of stability through the many chapters of military life.

J.P. Holland

Meet J.P. Holland, once a Navy pilot now serving the military community by helping to care for their health. He reflects on how Johns Hopkins USFHP is committed to earning the trust of military families to deliver quality benefits, service and access.

Melissa Teves

Meet Melissa Teves, who has dedicated almost 20 years to Johns Hopkins USFHP members. Observing their unique experiences and collaborating closely with the Defense Health Agency, Melissa is driven to make Johns Hopkins USFHP the plan of choice for local military families.