US Family Health Plan
Your 2026 Member Action Plan
This convenient step-by-step Action Plan will help you get the most out of your health plan. It outlines key services to schedule, tips to access care quickly, how to get extra support and discounts you may be missing.
USFHP is rated 5 out of 5 for Rating of primary care doctor*. Are you satisfied with your care? Remember: You can switch your doctor at any time!
Did you know? You have top facilities near you! Access premier care, including Johns Hopkins providers and facilities in Maryland and at Sentara, Inova and other leading medical centers in Virginia.
Referrals — If you need to see a specialist, you’ll need a referral from your primary care doctor. Make sure the specialist is in-network so you only have a copay for covered services. ADFM copay is $0. USFHP is also rated 5 out of 5 for Rating of specialists*.
Start by scheduling your preventive care appointments — covered every year.
- Annual Well-Visit — Your yearly Health Promotion and Disease Prevention exams are a chance for your primary care doctor to get to know you, schedule preventive health screenings you may be due to have and create a care plan for the year.
- Annual Eye Exam — Take advantage of your annual no-cost routine eye exam from a SuperiorVision provider, which includes refractions and written lens prescriptions. You also get discounts for certain non-covered services such as lenses, frames and contacts. Schedule 12 months after your last visit. Find an eye care facility near you
- Dental Cleaning — You get two no-cost dental cleanings per year! In addition, you get discounts on dental services at network dentists in most USFHP service areas. Get the details here. Schedule your appointment every 6 months. Find a dentist near you
- New in 2026! Discounted specialty services — If acupuncture, chiropractic care or therapeutic massage could benefit your health and well-being, take advantage of these new ChooseHealthy discounted services available in 2026. Learn about it here
Walgreens is the Johns Hopkins USFHP contracted pharmacy. If you are prescribed medication, you’ll need to fill it at Walgreens or through mail order.
New members! Be sure to transfer your prescriptions once your coverage becomes effective.
Your coverage — Taking all medications as prescribed and staying on top of refills is important for your health. Review your Prescription Drug Coverage.
When you need instant care anywhere for minor but urgent health concerns, use telehealth to have a convenient video chat with a health professional using your phone or computer — no appointment needed! Use anytime during weekends or when your doctor’s office is closed.
24/7 Nurse Chat Line — Have a health concern but you can’t reach your doctor’s office? Call our Nurse Chat Line at no additional cost. A registered nurse is on call 24/7 to answer your questions about an illness, injury or symptom. Call 844-344-4218 to speak with a nurse now.
Our mental health care team can assist you with care coordination for struggles with depression, anxiety, substance use challenges or other mental health conditions. We offer compassionate guidance and useful resources to support your mental well-being journey.
UpLift — Taking the first step to better mental health is not always easy. UpLift is a virtual mental health network that can help make that first step easier. Search for care tailored to your needs and schedule timely appointments — often as soon as one day and no later than two weeks.
Cabana Live: No-Cost Mental Health Support — We know how important it is to have access to mental health and well-being resources and services. We also know that seeking care is not always straightforward. Cabana Live is a confidential platform that thousands of military families and retirees are using to open the door to professional help and peer support.
- Join live support groups on a variety of topics, led by experts with military experience
- Complete privacy: cameras are never on, and you can use an alias
- Self-care tools such as guided meditation and journaling
Log in to your member portal to discover everything Cabana Live has to offer and to sign up — all you’ll need to get started is an email address of your choice.
Your personal member portal — Enjoy health care at your speed 24/7 and start taking charge of health care decisions with our easy-to-use self-serve member portal, HealthLINK@Hopkins. Log on anytime to view Explanation of Benefits, manage personal information, check the status of a claim, choose a primary care doctor and much more. Review our HealthLINK FAQs, including information on password reset.
Thinking about joining a gym? Already have a gym membership? Make sure you’re taking advantage of discounted memberships. You and your spouse enjoy exclusive discounted membership to Active&Fit Direct™, offering access to over 17,500 gym and fitness memberships, including 24 Hour Fitness®, Crunch Fitness®, Anytime Fitness®, and more. Create a free account to get instant access to thousands of on demand workout videos, plus, 1-on-1 well-being coaching included with your membership.
Enjoy discounts and extras beyond TRICARE® — Our military community deserves the best. Take advantage of all your USFHP member discounts.
NEW! ChooseHealthy — Save money on alternative care and enjoy deep discounts on health and fitness products. ChooseHealthy is a new program available to USFHP members that offers:
- Specialty Provider Discounts* — Choose alternative care from a network of over 114,000 providers, offering a minimum discount of 25% for:
- Acupuncture
- Chiropractic
- Therapeutic Massage
- Retail product discounts from 10% to 50% on popular health and fitness brands
- A health resources library with more than 1,000 evidence-based health classes, articles and a comprehensive search feature at no extra cost
To learn more and use this perk, log into your member portal, select the Resources tab, then the ChooseHealthy drop-down menu item.
*Members pay providers directly. Discounts of 25% off usual, customary and reasonable (UCR) and/or a maximum fee schedule. These services are not eligible for reimbursement.
When you need extra support
Your health and well-being deserve the right doctors, comprehensive support and seamless coordination of care. Our care management team gives you and your family one-on-one support when and where you need it.
A care manager can help when:
- You are being discharged from a hospital stay
- You have a chronic health condition like diabetes, hypertension or COPD
- You have a high-risk pregnancy
- You want help with advance care planning
- You want to achieve your health goals
Learn more about how Care Management can help you.
Take the next step! Call our Care Management team at 800-557-6916, Monday through Friday, 8 a.m. to 5 p.m., or email us.
When you need to talk with us
From getting medication approvals, to answering questions about your plan, to helping you get the care you need, our experienced representatives handle complex cases and are ready to discuss any issues or questions you may have. Call us at
800-808-7347 (TTY:711)
Rebecca’s Member Experience
Finally, the kind of health care she always hoped for— trusted doctors, consistent care and the excellence of Johns Hopkins. Hear Rebecca’s story.
*Johns Hopkins US Family Health Plan was rated 4 out of 5 in NCQA’s commercial Health Plan Ratings 2025.
Military Retirees under age 65 with TRICARE® eligibility can enroll in the Plan.
TRICARE is a registered trademark of the Department of Defense, Defense Health Agency. All rights reserved.
©2026 Johns Hopkins Health Plans. All rights reserved.
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