We’re here to help
Whether you are interested in our plan and have questions, or you are a current member and need assistance, we are happy to help you in any way we can.
Our location
Johns Hopkins US Family Health Plan
For mail only. No in-person support available.
7231 Parkway Drive
Suite 100
Hanover, MD 21076
Our hours
Monday–Friday
8am–4:30pm
Potential Members:
Mid-Atlantic Field Services Manager
Steve Whisler
844-757-4802
swhisler@jhhp.org
Current Members:
Customer Service
410-424-4528 or
800-808-7347 (toll-free)
410-424-4895 (fax)
usfhpcustomerservice@jhhp.org
Mental Health/Substance Abuse Services
410-424-4830 or
888-281-3186 (toll-free)
Nurse Chat (24 hours)
844-344-4218
Premium Billing/Enrollment Fees
410-424-4835 or
888-717-8282 (toll-free)
Pharmacy Automated Refill Service/Mail Service Line
800-345-1985
Report Health Care Fraud
410-424-4996 or compliance@jhhp.org
Report Privacy Concerns (HIPAA)
410-614-9900 or hipaa@jhmi.edu
Personally Provided Information
By filling out a form and providing Johns Hopkins USFHP with your information, you agree to allow us to use that information to provide you with material that you request. If you opt in to receive future communications from us, you may be contacted by phone, text or email using the details you provide. You can opt out at any time.
Learn more about Johns Hopkins US Family Health Plan
Complete the form below to receive your Information Kit.
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